Page Last Updated: July 17, 2023
Information for Landlords and Property Managers
Texas Utility Help is a statewide program administered by the Texas Department of Housing and Community Affairs with funding from LIHEAP and LIHWAP. This new program offers a streamlined online application process, so eligible Texas households can apply for both energy and water bill assistance in a single form.
Through this program, Texas renters and homeowners can apply for direct payments to landlords on their behalf.
This will not only help make customers and landlords whole on past-due bills, it can also help avoid service disconnects, saving you time, money, and improving customer relations.
Get Paid Fast – Enrolling is Easy
Landlords MUST be enrolled in the program to receive payment. Enrolling now ensures the program can send you payments (via mailed check) smoothly and efficiently.
TDHCA partnered with Yardi Systems, Inc. to make it easy for customers and landlords to participate in the program. To sign up, landlords should call 1-855-566-2057.
Indirect Utility Payments
We will begin paying utilities to landlords on behalf of applicants who make Indirect Utility Payments. This means that, rather than paying a utility company directly, they pay another party (usually a landlord or property manager) who, in turn, pays the utility company. The payments will go to the landlord or property manager on the applicant’s behalf.
We will no longer provide the landlord verification form on the website as it only applies to a small percentage of applicants.
Acceptable Billing Documentation
Applicants must provide one of the following acceptable documents:
- A rent statement with itemized utility charges.
- A utility statement produced by the landlord/property manager or by a re-biller (such as Conservice, Minol or HOCUTT) with itemized utility charges.
- A lease document that details the monthly amounts charged for utilities.
- Some other document that indicates that the applicant is responsible for paying the landlord/property manager for utilities, but does not specify the amount.